Troubleshooting

What an unexpected number means, and what to do about it.

• Why my app is not ranking for a keyword I trackApplyra reads the top 100 results for a keyword in one market. No rank means your app was not in those 100, which is a result rather than a failed reading.
• I cannot find my app when adding it to ApplyraApp search runs inside one storefront, so an app not published in the selected country will not appear. Change the country, or add it by its store URL or ID.
• Why my visibility score moved when I changed nothingApplyra recomputes your scores every day from live store results, so a score moves when your positions move, when a rival slips, or when a store recalibrates.
• My tracking paused after a period of inactivityA free account left alone pauses its data collection. Nothing is deleted, and one button on your dashboard restarts tracking and refills today's positions.
• I am not receiving Applyra emailsCheck the four email settings on your account screen, then the spam folder, then whether the address was suppressed after a bounce or a spam report.
• Why Applyra shows a different number from the storeApplyra and the store disagree for three reasons: a different market, a number captured earlier in the day, or the two stores counting different things.