I am not receiving Applyra emails
Check the four email settings on your account screen, then the spam folder, then whether the address was suppressed after a bounce or a spam report.
Work through four things, in this order: the switch for that kind of email, the recap frequency, your spam folder, and whether the address was suppressed. Everything Applyra sends comes from hello@notifications.applyra.io, so allow that sender in your mail client before you start.
1. The switch may be off
The Email notifications card on your account screen has a switch for onboarding emails, one for promotional emails, one for competitor updates, and a dropdown for the recap. A one-click unsubscribe, including the button some mail clients show in their own interface, switches off exactly one of them. So an email you unsubscribed from months ago stays off until you turn it back on there. Full list in the emails Applyra sends, and how to stop them.
2. The recap has a fourth option
The recap dropdown is Daily, Weekly, Monthly or Disabled. Disabled is silent by design: nothing arrives and nothing tells you why. If you expected a weekly summary and got none, check this first.
3. There may be nothing to send
- Competitor updates only go out on a day when a tracked competitor actually changed their store listing. A quiet week produces no email. See competitor release alerts.
- Onboarding emails are sent once each and never repeated, so they stop on their own once you are set up.
- A paused account stops receiving recaps along with everything else it stopped collecting. See my tracking paused after a period of inactivity.
Outside the recap and the competitor digest, Applyra sends at most one email a day, so two things happening on the same day do not produce two emails.
4. The address may be suppressed
An address that hard bounces, or that reports an Applyra email as spam, stops receiving anything at all, whatever the settings say. That is deliberate: continuing to send to an address that rejected us is how a sending domain gets itself blocked for everyone else. If you think that happened, get in touch and it can be cleared.
Sign-in emails are separate
The email that confirms a new address and the one that resets a password are not part of the notification settings and cannot be switched off. If one of those does not arrive, it is a delivery problem rather than a preference, and the spam folder is the first place to look. See your profile and default market for where each of them is triggered from.
Frequently asked questions
Why am I not receiving Applyra emails?
The most common reasons are that the matching switch is off on your account screen, that the recap frequency is set to Disabled, or that the address was suppressed after a bounce or a spam report. Applyra emails come from hello@notifications.applyra.io, which is worth allowing in your mail client.
Where do I turn Applyra emails back on?
On the Account screen, in the Email notifications card. It has a switch for onboarding emails, one for promotional emails, one for competitor updates, and a dropdown for the recap frequency.
Why did my Applyra recap email stop arriving?
The Applyra recap stops for one of two reasons: the frequency was set to Disabled, or the account was paused for inactivity, which stops recaps along with data collection. Reactivating the account restarts both.
Can I get a one-click unsubscribe undone?
Yes. Unsubscribing only switches off one category, and you can switch it back on at any time in the Email notifications card on your account screen.
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